Clear terms. Trusted service.
Our Terms and Conditions are designed to protect you as a customer and us as your supplier, ensuring transparency, fairness and peace of mind with every Eco Garden Supplies purchase.

1. Introduction

Welcome to Eco Garden Supplies. By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions. These terms are governed by the laws of the Republic of South Africa.

 

2. Products

  • All products are described and presented as accurately as possible.

  • Due to the nature of eco‑friendly and natural materials, variations in colour, finish, or appearance may occur.

  • Products are intended for gardening and household use only. Eco Garden Supplies is not liable for misuse or unintended applications.

 

3. Pricing & Payments

  • Prices are listed in South African Rand (R) and may change without prior notice.

  • Payment must be made in full before orders are dispatched.

  • We accept secure payment methods via EFT, credit card, and other approved channels.

 

4. Delivery

  • We deliver nationwide across South Africa.

  • Delivery times vary depending on location and courier availability.

  • Customers will receive tracking details once orders are dispatched.

  • Eco Garden Supplies is not liable for delays caused by couriers, public holidays, or unforeseen circumstances.

 

5. Returns & Exchanges

  • Customers may request a return or exchange within 14 days of receiving their order, provided items are in original condition.

  • Refunds are processed in line with consumer protection legislation.

  • Certain items (e.g., consumables, seeds, or products damaged through misuse) may not qualify for return.

  • Customers must retain proof of purchase for all returns.

 

6. Training & Services

  • Eco Garden Supplies may offer training sessions or workshops related to sustainable gardening.

  • Training bookings are subject to availability and may carry separate terms.

  • Cancellation of training bookings may incur reasonable charges.

 

7. Liability

  • Eco Garden Supplies is not responsible for indirect, incidental, or consequential damages arising from product use.

  • Customers are responsible for ensuring products are suitable for their intended environment and use.

  • Safety instructions provided with products must be followed.

 

8. Intellectual Property

  • All content, logos, and designs on this website are the property of Eco Garden Supplies.

  • No content may be copied, reproduced, or distributed without prior written consent.

 

9. Privacy

  • Personal information collected during orders or inquiries is handled in accordance with our Privacy Policy.

  • We do not sell or trade customer data.

 

10. Governing Law

These Terms & Conditions are governed by South African law. Any disputes will be subject to the jurisdiction of South African courts.